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Frequently Asked Questions

A Quick Guide to answer all your Questions and Concerns.

What is online trading?

Online trading is conducting trading activities through the internet via a PC or laptop allowing customers to trade in real-time from any location of their convenience.

How long does it take to open an account?

ProductProcessing Duration*
Equities & Derivatives 2 Days
Commodities 2 Days
Trading & Demat 3 – 4 Days

*Provided the application form submitted is complete along with all necessary documents enclosed and in order.

Is it mandatory to open a Demat account with Fortune for trading online?

Yes, it is compulsory to have a Demat account with us for using our online trading services.

Can I transfer funds online?

Yes, you can transfer funds online via our Payment Gateway facility, which is available through 19 Banks.
For more information on fund transfer, please click here.

How long does it take to get exposure for trading if funds are transferred through Payment Gateway?

You will get the exposure for trading within 3 to 4 minutes of fund transfer from your account. It is an automated process and no manual intervention is required.

Can I pay by cheque if I am temporarily unable to pay using online banking facilities?

Yes, you can pay by presenting a cheque. However, buying limit will be provided to your trading account once the cheque has been cleared and confirmed by the bank.
For further information, please contact our helpdesk.

What is Delivery-based trading?

Delivery-based trading involves 100 percent funds/shares being blocked at the time of placement of your order. This means that if you wish to buy shares, you are required to have the entire amount of funds in your cash limit and if you wish to sell, you are required to have the said shares in your Demat account.

What is Margin/Intraday trading?

Margin/Intraday trading requires placement of a ‘sell order’ when you place a ‘buy order’ or vice versa in the same settlement cycle (i.e. the same day). It requires traders to close all their intraday positions 20 minutes prior to the market’s closure and allows them to convert margin orders to delivery if they have sufficient buying capabilities available in their trading accounts.

What are some of the orders I can place?

You can place various orders such as Market Orders, Limit Orders, Stop Loss Orders, After Market Orders (AMOs), and the like.

What is a Market Order?

A Market Order is an order to buy/sell a stock at the current prevailing market price.

What is a Limit Order?

A Limit Order involves buying or selling a security at a specific price as quoted by you. You can set the price of the stock; however, a Limit Order cannot guarantee execution of the trade, since the scrip might not reach the desired price on that particular trading day owing to market-related factors.

What is a Stop Loss Order?

As the name suggests, a Stop Loss Order is a normal order placed with a broker to sell a security when it reaches a certain predetermined price called the Trigger Price. The Stop Loss Trigger Price helps traders limit their losses against unanticipated market fluctuations. This price cannot be more than the price of the trading stock itself.

Eg. A trader buys a stock at Rs. 70 speculating it to go up to Rs. 90. However, as a precautionary measure, he places a Stop Loss Order with his broker to sell it, if it reaches Rs. 65. This ensures that he does not incur further loss in the eventuality of the stock price falling thus aiding him in protecting from loss or unrealized profits.

What is an After Market Order?

An After Market Order (AMO) allows traders to place orders even after regular trading hours.

Can I cancel/modify an order?

Yes, you can modify or cancel an order any time before execution. You can do this by accessing the Order Book page (on the trading terminal) where you have the option to modify or cancel the order.
However, it is important to note that you will NOT be able to modify or cancel the order if it has been already sent to the exchange and is awaiting confirmation.

Do I get any confirmation after trading is done?

Yes. You will get instant trade confirmation on your trading portal/terminal (NSE/NEST) along with an email of the soft copy of the Contract Note on your registered email id. You can also check your online Back Office account to track your trading activities.

Can I place orders if I do not have access to the internet while on the move?

Yes. Customers can place order by calling our Head Office (Chennai branch) if they do not have access to internet.

What is Currency Futures and does Fortune facilitate online trading services for the same?

Currency Futures is a contract to exchange one currency for another at a specified date and a specified rate in the future. The buyer and the seller lock themselves into an exchange rate for a specific value or delivery date. Both parties of the futures contract must fulfill their obligations on the settlement date. All settlements go through the exchange.
Yes, you can use Fortune services to trade in Currency Futures.

What is Commodity Futures and does Fortune facilitate online trading services for the same?

Commodity Futures is an agreement between two parties to buy and sell a commodity at a specified quantity and of defined quality at a certain time in the future at a price agreed upon at the time of entering into the contract. All settlements are done through well-regulated commodity exchanges.
Yes, you can use Fortune services to trade in Commodity Futures.

I am unable to login to my account. What should I do?

Login related issues could arise due to various reasons. In most cases, following a few simple steps will resolve the issue:

  Check your internet connection. Are you able to access other websites? If yes, but are     experiencing a loading time delay, your internet connection might be down/having issues.

  Ensure that you are entering the right password. Passwords are case-sensitive; therefore,     ensure that the Caps Lock is not on/off according to your set password. Also, ensure that     there are no ‘spaces’ before or after the password.

  If you have forgotten your password and need it to be reset, please send a request mail     for a new password from your registered email id.

If you are still facing issues after checking the above points, please call our Marketing Executives for further assistance.

My concerns are not listed above. What do I do?

We are always happy to help our customers. You can contact our helpdesk via phone or email.

Phone: +91 44 4560 9696

Note: Helpdesk Timings:
Mon – Fri: 8:00 a.m. to 8:00 p.m.
Sat: 8:00 a.m. to 4:00 p.m.

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